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SHIPPING POLICY

UrbanScooters.com offers FREE SHIPPING on all electric scooter, gas powered scooter, electric bike and push scooter orders placed within the continental United States. Click here for international shipping.

All shipments are delivered by standard ground delivery via reputable carriers, typically UPS, FedEx or DHL. We do not deliver to PO Boxes, PMB's, APO's, DPO's or FPO's. Some items may be shipped separately. The delivery date information we provide is not guaranteed, but an accurate approximation of the delivery date. Providing inaccurate information at checkout or shipping to an alternate mailing address may cause a brief delay for order verification. Larger items may require a discounted freight shipment upgrade fee. Some exceptions may apply, see the product information page for additional info.

ORDER TRACKING

An email with your tracking number and approximate delivery date will be sent within 2-3 business days of placing your order. If you have not received a Shipping Notification email within 3 days of placing your order, please contact us at orders@UrbanScooters.com. Please include your Invoice # in the subject line of the email.

X-TREME SCOOTERS: FREE GROUND SHIPPING (1 - 6 Days)

All X-Treme Scooter brand products will deliver in approximately 2-6 business days when ordered before 10am Pacific Time unless otherwise noted on the product information page. See map below. Weekends and holidays are not counted as transit days.

EVO POWERBOARDS: FREE GROUND SHIPPING (1 - 5 Days)

All Evo Powerboard brand products will deliver in approximately 1-5 business days when ordered before 10am Pacific Time unless otherwise noted on the product information page. See map below. Weekends and holidays are not counted as transit days.

GO-PED: FREE GROUND SHIPPING (2 - 9 Days)

All Go-Ped brand products will deliver in approximately 2-9 business days when ordered before 10am Pacific Time unless otherwise noted on the product information page. See map below. Weekends and holidays are not counted as transit days.

DISCOUNTED FREIGHT SHIPPING

A discounted Freight shipping upgrade is required on some of our larger products. Freight shipments deliver in 3-6 days regardless of your location. An additional shipping charge of $50 is required for all home delivery orders shipping to the following zip codes NYC 100-104, 110-119, 150-196 or to Martha's Vineyard Island 025-026. See individual product pages for more information.

PRIORITY SHIPPING UPGRADES

Next day, 2 day and 3 day priority delivery options are available on most items for an additional fee. Orders received by 10am pacific time will usually ship the same business day or by the next business day at the latest. Your order will be delivered 1 day, 2 days, or 3 days after it has shipped depending on the priority shipping upgrade you have selected. Packages only travel on business days. Weekends and holidays are not counted as transit days. Providing inaccurate information at checkout or shipping to an alternate mailing address may cause verification delays.

Note: Go-Ped's must be built prior to shipment. Add an additional 1 - 3 days build time.

SHIPPING TO AN ALTERNATE MAILING ADDRESS

We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.

Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify your order manually. The verification process is quick and typically completed by the next business. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file. You can bypass this verification process by shipping to your billing address.

PayPal: We only ship PayPal orders to a CONFIRMED PayPal address.

Debit Cards: We are unable to ship orders placed by debit card to an alternate address.

We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.

INTERNATIONAL SHIPPING

We ship worldwide! Click here for international shipping information.

SHIPPING TO HAWAII AND ALASKA

We are unable to ship to Hawaii and Alaska at this time. We hope to offer this service soon!

GOT QUESTIONS?

If you have questions regarding the status of your delivery, please contact us at orders@UrbanScooters.com. Please include your Invoice # in the subject line of the email.

If you have general questions regarding our shipping policy, please contact us at info@UrbanScooters.com.

 
 
     
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