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30 DAY RETURN POLICY

If you wish to return merchandise purchased from UrbanScooters.com for a refund, please review the terms and conditions below, then fill out the R.M.A. (Return Merchandise Authorization) Form located at the bottom of this page. Within 1 - 2 business days of submitting this form, we will contact you by email with a R.M.A. number, return mailing address and further instructions. Returns for refund must be pre-authorized.

If your purchase has arrived with shipping damage or a defective part(s), please click here to review our policies.

Return Terms & Conditions
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.).

We recommend keeping the original packaging (including the palate and cage on freight items) for the length of the return period. Without original packaging, repackaging the merchandise is at customer expense.

Customer must initiate return shipment of the merchandise within 30 days of the purchase date.

Preparing your product for return shipment:
  • Re-pack the merchandise securely, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.

  • Include a copy of your invoice.

  • Include a copy of the RMA notice you have received from us by email.

  • Clearly print your RMA# on the return shipping label (on the outside of the box).

  • For your protection we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

  • Freight collect and COD packages will not be accepted.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was made within four (4) weeks of receipt. All refunds are subject to the following terms;
  • A 15% (20% for freight shipped items) restocking fee.

  • Shipping charges are non-refundable.

At the discretion of UrbanScooters.com, returns which do not follow the above guidelines; 1) May be refused and require the customer to pay return shipping and handling fees. 2) If accepted, may be subject to an additional restocking fee of up to 15%.

RETURN MERCHANDISE AUTHORIZATION FORM (FOR REFUND)

Please review the terms and conditions of our refund policy noted above, then fill out the form below. Within 24 - 48 business hours of submitting this form we will contact you by email with your R.M.A. number, return mailing address and further instructions. Returns for refund must be pre-authorized through use of this form.

all fields are required
 
Invoice #:
Order Date:
First Name:
Last Name:
Address:
City:
State:
Zip/Postal Code:
Email Address:
Daytime Phone:
Evening Phone:
Item(s) you wish to return:
Reason(s) for return:
   
I understand that a 15% restocking fee (20% on freight items) applies to all returns for refund. (If you have received product in damaged or defective condition, please review our Shipping Damage & Product Defect claims policy).
   
If you have any questions regarding our Refund Policy, please feel free to contact us at info@urbanscooters.com
 
     
Click here for more details

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