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30 DAY RETURN POLICY
If you wish to return merchandise purchased from UrbanScooters.com for a refund, please review
the terms and conditions below, then fill out the R.M.A. (Return Merchandise Authorization) Form
located at the bottom of this page. Within 1 - 2 business days of submitting this form, we will
contact you by email with a R.M.A. number, return mailing address and further instructions. Returns
for refund must be pre-authorized.
If your purchase has arrived with shipping damage or a defective part(s), please
click here
to review our policies.
Return Terms and Conditions
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund
if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank.
Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items,
etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 30 days of the purchase date.
Preparing your product for return shipment:
- Re-pack the merchandise securely in its original packaging, include the original contents of the
box; warranty cards, Manuals, accessories, promotional items, etc.
- Include a copy of your invoice.
- Include a copy of the RMA notice you have received from us by email.
- Clearly print your RMA# on the return shipping label (on the outside of the box).
- For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier
that issues a tracking number. We recommend that the shipment is insured. The customer is responsible
for damage or loss during return shipping.
- Freight collect and COD packages will not be accepted.
At the discretion of UrbanScooters.com, returns which do not follow the above guidelines may be refused
and require the customer to pay return shipping and handling fees, or an additional processing fee may apply.
If accepted, items returned without a RMA# are subject to an additional 15% restocking fee.
All shipping charges are non-refundable.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment
was originally made within four (4) weeks of receipt. Due to the heavy discounting of products and small profit
margin, we must charge restocking fees to cover the full expense of all returns. The refund is subject to the
following restocking fee;
- A restocking fee equal to 30% of the total purchase price.
RETURN MERCHANDISE AUTHORIZATION FORM (FOR REFUND)
Please review the terms and conditions of our refund policy noted above, then fill out the form below. Within 24 - 48 business hours of submitting this form we will contact you by email with your R.M.A. number, return mailing address and further instructions. Returns for refund must be pre-authorized through use of this form.
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