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SHIPPING DAMAGE & DEFECTIVE PART(S) CLAIMS
UrbanScooters.com prides itself on selling top quality merchandise from first rate manufacturers who
represent that their products pass a rigorous inspection before shipment to insure they are completely
functional and free of damage. In the unlikely case a product arrives with shipping damage or a defective
part, we have policies in place to make sure you're covered. Our shipping damage and defective part policy
is as follows;
Inspect Your Order: If obvious shipping damage exists on delivery, make sure the carrier notes the
damage before they leave. Thoroughly inspect your order within three days of delivery! If you receive
merchandise with shipping damage or a defective part, you must file a claim within three days of delivery.
File A Claim: To file a claim, please contact Technical Support within three days of delivery through
the contact information listed at the bottom of your Shipping Notice. Please have the merchandise and your
invoice handy. In most cases products are shipped directly from the manufacturer and claims of damage or
defective part(s) upon delivery are resolved through the manufacturer. A technical support representative will
troubleshoot the problem and if the problem is determined to be a defective part or damage resulting from the
initial shipment not caused by abuse, neglect or failure to follow instructions, technical support and replacement
parts are provided to resolve the problem.
After Filing A Claim: Please contact UrbanScooters.com Customer Service at 626-799-2099 or
support@urbanscooters.com with the
details of your claim so we can monitor the progress and advocate on your behalf. Continue working with the manufacturer's
technical support department until your problem is resolved. If your claim is not resolved per the policies noted
herein, please contact us for assistance.
Terms and Conditions: In consideration of our discounted pricing and free shipping, all sales are final.
While UrbanScooters.com has no obligation beyond the sale, we will advocate on behalf of customers to insure the
manufacturer resolves instances of damage and defective part(s) upon delivery in a timely manner and we do offer a
limited Return Policy. However, for a
claim to be considered related to initial product delivery and for UrbanScooters.com to advocate on your behalf, your
claim must be filed within three days of delivery.
If necessary, replacement parts are shipped without charge. The customer will receive technical support to install
replacement parts, but it is the responsibility of the customer to physically install these parts. In some cases
photographs or return shipment of the original part(s) at customer expense may be required prior to service. Cosmetic
damage including small rubs, scratches, blemishes, oxidation, or wear marks can occasionally occur during shipping.
Customer agrees to accept all products with such cosmetic damage and technical support will assist Customer to address
cosmetic damage by touch up or, as appropriate, replacement parts. Claims are typically resolved quickly and without
difficulty, and we prefer to resolve claims through technical support and replacement parts. You may choose to return
products delivered with shipping damage or defective part(s) per our Return Policy,
however the full restocking fee will apply.
For all valid claims filed through Technical Support and communicated to UrbanScooters.com by Customer within the
required three day period, we will make every effort to assist in resolving your claim with the manufacturer in a timely
manner and Customer agrees to respond to service requests in a timely manner. If Customer does not respond in a timely
manner, Customer agrees that his sole recourse shall be to return the unused Product(s) to UrbanScooters.com pursuant to
our 30 day Return Policy, if applicable, or to pursue his claims directly with the manufacturer. Customer is not hereby
waiving any rights against the manufacturer pursuant to the applicable manufacturer's warranty.
If a claim is not filed within three days of delivery, all damaged products purchased are exclusively subject to the terms
of the manufacturer's warranty or claims against the shipper. The manufacturer's warranty provides no recourse for shipping
damage, defect to "wear and tear" parts, and additional limitations may apply (see warranty included with merchandise
for details). If damage was clearly caused during shipment, you may place a claim with the shipping company after this three
day period has expired. Parts not covered by the warranty may be purchased from the manufacturer.
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